FAQ

Faq

Can I invest in Rattler’s?

Currently, Rattler’s is not seeking investors.

Does Rattler’s franchise?

Rattler’s is a privately owned company founded in 1988. We do not franchise.

How can I buy a Rattler’s gift card?

Rattler’s Gift Cards make great gifts! Simply stop by the restaurant to purchase a gift card, or visit the Gift Cards section of our website to use our fast, easy and secure online checkout system.

How can I obtain a contribution from Rattler’s?

Rattler’s is proud to be an active part of the Santa Clarita Valley. To submit a request, please email us with detailed information at contact@rattlersbbq.com.

How can I contact Rattler’s?

You’ll find all the necessary contact information on the Contact page of this website. You may also contact our Home Office at 818.991.4054, or to contact the Rattler’s Catering Team, please call 888.649.5783.

Do you have special holiday hours?

We are closed on Thanksgiving and Christmas Days. Our operating hours may vary on other holidays to allow our employees to spend time with those closest to them. For exact holiday hours, please call Rattler’s directly for more information.

Can I plan to bring a large group to Rattler’s?

You’re more than welcome to bring your large group to Rattler’s and we’ll do our best to accommodate you. With a large party we recommend calling our host or hostess to inform them of your upcoming arrival. Simply call 661.251.4195 and they will take your name and the number of people in your party. If your party is exceptionally large, you may want to consider having Rattler’s come to you with our exceptional full service catering service!

Do you take reservations?

We do not take reservations. However, we do offer call ahead seating. Simply call 661.251.4195 and let the host or hostess know your name and how many will be in your group of family or friends.

What days are you closed?

We are closed Thanksgiving and Christmas Days.

What are your hours of operation?

Sunday through Thursday 11:00am until 9:30pm; Fridays and Saturdays 11:00am until 10:00pm. Happy Hour is offered Monday through Friday from 3:00 pm to 7:00 pm.

Catering Faq

How do I tip?

Rattler’s caterers and delivery drivers appreciate any gratuity you provide them. As a rule, we do not mandate the amount of gratuity given, but we suggest 15% of your bill before tax and labor.

How do I order for vegetarians?

We have several menu items to suggest for your vegetarian guests. Please ask us for further details and our best suggestions when placing your Rattler’s Catering order.

How do I order for children?

Typically, we suggest that each child under the age of 10 be counted “2 for 1″ – two children for one adult. We are also happy to provide separate options for children if you’d like. Please ask us for details if this interests you!

Can I customize my Rattler’s menu?

Of course! Our Catering Menu represents the most popular choices of our guests over the years, but we are happy to accommodate special menu requests and mixing and matching of our sides and salads.

Does Rattler’s cater weddings?

Yes! Our Catering Team has a wedding specialist that focuses specifically on your event to ensure your big day is a sucess. From the number of servers and arrival time to helping cut the cake and more, a wedding requires special planning, and we are here to help! Please call our Catering Team at 888.649.5783.

What is the cost of a Rattler’s server for my event?

We recommend one Rattler’s server per 60-75 guests. The cost of your server is based on the distance from our restaurant to your location and the services needed. Our standard serving time is a total of three hours witha 60- minute setup time, 90- minute serve time and 30- minute clean up time. Each event is unique, and our servers can remain longer depending on your needs. Please call our Catering Team at 888.649.5783 to discuss your event and how Rattler’s can help make it a sucess!

How can I pay for my Rattler’s catering event?

We accept cash and all major credit cards. When placing your catering order, we do ask for a holding credit card, however we do not require a deposit. We do ask that you sign our catering contract to confirm your order. On the morning of your event, we will charge your credit card in full or you may pay with cash upon arrival. Our Rattler’s Catering Team will confirm all of the details with your 48 hours prior to your event.

Can I change the details of my Rattler’s catering order?

Yes, you can make menu changes and adjust the number of guests up until 72 hours before the scheduled event.

What should I provide?

All we ask you to provide are two 6′ – 8′ tables or a similar space where we are able to setup the buffet.

What is included in my catered event?

Rattler‘s full service catering includes one or more of our trained Caterers along with the necessary equiptment for the buffet setup (chaffing dishes, serving utensils, quality plates and cutlery). We also provide linens for the buffet tables.